Refund Policy | سياسة الاسترداد
Last updated: August 2026
At BrainSAIT, we are committed to delivering high-quality digital education products and AI solutions. Because all our products are delivered digitally and are accessible immediately upon purchase, our refund policy reflects the nature of digital goods.
1. General Policy
All sales of digital products — including eBooks, masterclasses, workshop recordings, knowledge bases, and enterprise platform access — are final once the download link or access credentials have been delivered.
2. Eligible Refund Cases
We will issue a full refund in the following circumstances:
- The digital file is corrupted or inaccessible and we are unable to provide a working replacement within 48 hours.
- You were charged more than once for the same order due to a technical error.
- The product delivered is materially different from what was described on the product page.
3. Non-Refundable Cases
- Change of mind after download or access has been granted.
- Incompatibility with your device or software (please review system requirements before purchase).
- Partial use of a course, workshop, or knowledge base.
- Enterprise platform inquiry products (SAR 1 listings) — these are symbolic access tokens and are non-refundable.
4. BUILD Program & Tickets
BUILD program tickets and installment payments are non-refundable once the program has commenced. If you wish to cancel before the program start date, please contact us at least 7 days in advance for a partial refund consideration.
5. How to Request a Refund
To request a refund, email us at [email protected] within 7 days of your purchase date with:
- Your order number
- The product name
- A description of the issue
We will respond within 2 business days.
6. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
7. Contact Us
For refund inquiries:
BrainSAIT
Email: [email protected]
Website: store.brainsait.org